Store Policies

1. All Sales Are Final

All purchases from FORCE'VANILLA are considered final. Please review the product description, available specifications, package size, and order details before submitting your purchase.

By placing an order, customers acknowledge this policy. Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.

2. Product Descriptions and Specifications

We aim to provide clear and accurate descriptions of our vanilla products, including available information about variety, package size, grade, origin, and other relevant specifications.

Natural vanilla beans can vary in appearance, shape, length, texture, and aroma. These natural variations do not necessarily indicate a defect or a difference from the product description.

Please read the individual product listing carefully. If you need clarification about a product before purchasing, contact us before placing your order.

3. Order Accuracy

Customers are responsible for reviewing their selected products, package sizes, quantities, shipping details, and other information before confirming a purchase.

If you believe that your order confirmation contains an error, contact us as soon as possible. Requests to change an order are not guaranteed and depend on whether the order has already been processed or shipped.

4. Order Cancellation

Because purchases are final, cancellation requests are not guaranteed. If you need to request a cancellation, contact us immediately and include your order reference.

We will review the request based on the order's processing and shipping status. Once an order has been processed or shipped, cancellation may no longer be possible.

5. Shipping and Delivery

Shipping methods, estimated delivery times, and applicable shipping charges may vary depending on the destination, shipping service, and order details.

• Customers should provide a complete and accurate delivery address.
• Delivery estimates are not guaranteed unless explicitly stated otherwise.
• Customs procedures, local restrictions, weather, carrier delays, and other circumstances may affect international shipments.
• Any applicable customs duties, import taxes, or destination-country charges should be checked before ordering.

If your shipment appears delayed or tracking information indicates a delivery problem, contact us with your order reference so we can advise on the available next steps.

6. Damaged, Incorrect, or Missing Items

Our standard policy does not accept returns or offer refunds. However, if your order arrives damaged, contains an incorrect item, or appears to be missing an item, contact us promptly so we can review the situation.

Please provide your order reference, a description of the issue, and clear photographs of the item and its packaging when relevant.

Each report will be reviewed individually. Any available resolution will depend on the circumstances and applicable law. This reporting process does not guarantee a refund or replacement, and does not limit rights that the law requires us to honor.

7. Product Handling and Storage

Follow the handling and storage guidance provided with your product. Store vanilla beans in an appropriate container and location, away from excessive heat, direct sunlight, and strong odors.

Once a product has been delivered, proper storage and handling are the customer's responsibility. If you have questions about storing or using your vanilla beans, please contact us for guidance.

8. Customer Support

If you have a question about a product, order, shipment, or these store policies, please contact FORCE'VANILLA using the contact information provided on our website.

To help us assist you, include your order reference when contacting us about an existing purchase. Please do not send payment-card details or passwords.

9. Policy Updates

FORCE'VANILLA may update these store policies when necessary. The version published on this page applies subject to applicable law and any mandatory terms governing an existing transaction.

Customers should review this page periodically to remain informed about the current policies.

10. Applicable Consumer Rights

These policies are intended to explain our standard store practices. They do not override mandatory consumer rights, statutory warranties, or other legal protections that apply to a purchase in the customer's jurisdiction.

Where applicable law requires a remedy, FORCE'VANILLA will follow the legal requirements that apply to the transaction.